At the prompt, say: "Support for Dragon Medical One.".Call the Nuance Healthcare Solutions Support Center at 80.Telephone Support is recommended for emergency assistance (24x7) and follow-up or escalation of existing support cases created through our Nuance Healthcare Support Platform web page. For future reference, make note of the case number presented.Attachments such as log files or error image files can also be added on the case details screen using the Post section on the right side of the screen.Click the Confirm button once you have entered all the required fields to create your case.Select Dragon Medical One (DMO) as the Product and then enter a description of your issue in the Description field.Enter the Subject of your case in the Subject field.On the Contact Dragon Medical Support page, select the Type and Case Urgency.On the Home page, click the Contact support option, and then select Contact Dragon Medical Support.Log in to with your Nuance Healthcare Support Platform User ID and Password.The average response time for web-based support cases is four (4) hours during normal business hours, 8:00 AM to 8:00 PM EST, Monday through Friday. Registered Nuance Healthcare Support Platform customers have access to Knowledge Base solutions, plus the ability to submit support cases online. No on-site service is available for this product. An Authorized Contact (registration required) should submit an online support case from our Nuance Healthcare Support Platform web page. Nuance Healthcare Solutions Support Center provides technical support to PowerMic Mobile customers during the term of the PowerMic Mobile Service Agreement. Technical Support and Contact Information Troubleshootingįor more information on troubleshooting the app, see the corresponding chapter in the PowerMic Mobile User Guide. Users do not need to reapply the configuration link each time they move from one organization to another. Users who work with PowerMic Mobile in multiple organizations will set up a profile for each one and select the profile corresponding to their current organization when they log in. To set up the profile, provide your users with a configuration link so they can open it on their device users can either open the link using PowerMic Mobile or copy and paste the link to the PowerMic Mobile Settings screen. Your organization's specific configuration is saved on the mobile device as a profile. If your users cannot use the same user name for PowerMic Mobile and Dragon Medical One, they will have to use manual pairing for more information, see the PowerMic Mobile User Guide. To enable automatic pairing, log in to PowerMic Mobile and Dragon Medical One (in either order) with the same user name. If you are deploying Dragon Medical One as a virtualized application, your users select PowerMic Mobile from the Microphone list when they log in. PowerMic Mobile does not require any additional components for virtualized environments. Using PowerMic Mobile with Dragon Medical Oneĭragon Medical One provides native support for PowerMic Mobile tell your users to select PowerMic Mobile from the Microphone list when they log in. If you have additional questions or need support, please contact Nuance technical support as described below. The PowerMic Mobile User Guide for Dragon Medical One provides additional information for PowerMic Mobile users.
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